returns policy

  • Eligibility for Returns:
    • Items must be returned within 14 days of purchase.
    • Items must be unused, in their original condition, and with all tags attached.
    • Certain items such as perishable goods, personalized items, and gift cards are not eligible for return.
  • Return Process:
    • Customers must contact customer service to initiate the return process and obtain a return authorization number (RAN).
    • Items must be securely packaged and sent back to the specified return address, with the RAN clearly marked on the package.
  • Refund or Exchange:
    • Customers may choose between a refund to the original payment method or an exchange for an item of equal value.
    • Refunds will be processed within 5 business days of receiving the returned item.
    • Exchanges are subject to product availability.
  • Return Shipping:
    • Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.
    • We recommend using a trackable shipping service and purchasing shipping insurance for returned items.
  • Damaged or Defective Items:
    • Customers must notify us of any damaged or defective items within 48 hours of receiving the order.
    • We will arrange for a replacement or refund, including return shipping costs, for damaged or defective items.
  • Exceptions:
    • Returns may be refused or subject to a restocking fee if items are not returned in their original condition or do not meet the eligibility criteria.
    • We reserve the right to refuse returns or exchanges for items that are not purchased directly from our website.
  • Contact Information:
    • For any inquiries or assistance regarding returns, customers can contact our customer service team at info@readyfix.co.nz.